Support Centre

Booking Products and their elements

‘Booking Products’ are the actual products you’d like your customers to be able to view and purchase either via the Customer booking site or the Staff Booking site. Using a soft play business as an example, their ‘booking products’ could be Admission Tickets such as ‘Babies 0-6 Months’ or ‘Toddlers & Older’, etc. Each ‘Booking Product’ is made up of a number of different elements that allow a product to operate as a whole:

Booking Product Schedule

This controls the times that your Booking Products will be available, for example:
  • ‘Admission Tickets’ could be available from Monday – Sunday, 10am – 17:30pm.
  • Whereas the ‘Meal Deal’ ticket is only available from 12pm onward.
We’d need to know the timings of all the different Booking Products you’d like us to set up – IE: when can each product be booked?

Asset Schedule

You also set schedules on each asset. Typically, in the scenario of a soft play or trampoline business, the ‘assets’ will have an ‘All Day’ schedule to ensure they’re are available at all times, within the Booking Product Schedule (the latter takes precedence over the two schedules, unless ‘Use Bookable Asset Schedule’ is ticked on an Asset Class that houses the assets).
However, in the scenario of an office block with meeting rooms, all with different availability times, the office block itself would have a Schedule, but each meeting room (asset) would have it’s own unique schedule too.

Asset Classes

These are effectively the ‘space’ or ‘area’ that you are selling tickets for, for example:
  • The soft play area Asset Class could be named as “Soft Play” or “Main Play Area” (or whatever best denotes the area you’re selling tickets for).
  • This Asset Class will house all the ‘assets’ that are to be sold for that area – IE: a maximum of 22 tables (these tables are the 22 ‘assets’ assigned to the Asset Class called ‘Soft Play’). And each of these ‘assets’ could have a capacity of 6. The Booking Product to which this Asset Class is applied could be named as ‘Babies 0-6 Months’.
  • Party rooms could have an Asset Class named as “Party Rooms”. This will house all the ‘assets’ (ie: the different party rooms) for which tickets are sold. Each party room (asset) will have a capacity. As an example, the Booking Product to which this Asset Class is applied could be named as ‘Superhero Party Room’.

Asset Class Entitlement

This details how the Asset Class interacts in the system. For example, this is where we add the asset duration (IE: 90 minutes for a soft play session, or 120 minutes for the party rooms, etc).

Dynamic Pricing

The pricing of the product being sold. The pricing can be fixed or dynamic (IE: change depending on the time in the day or the day of the week or month of the year, etc) – whether it’s fixed pricing or dynamically changing pricing, it’s all setup in the same ‘dynamic pricing’ area.


Questionnaire’s are optional, but if you fancy you can add a questionnaire to a product so that the customer needs to answer some questions before completing their purchase.
  • Can be useful for parties, to inquire about the birthday child’s name, age, etc, so that you have this information up front while preparing the party room.

Additional Items

Additional Items are optional. These are add-on items that you can sell with the tickets. For example, you could sell ‘Party Bags’ with your Party Room products – customers could choose to add Party Bags or not, while purchasing a Party product.

Terms and Conditions

T’s & C’s are optional. You can have your T&C’s (or simply a link to T&C’s on your website) appear before the customer completes their purchase.

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