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BookNow Software Release Notes

For all release notes from January 2025, please click here.

17 December 2024 200.1159

Update: Command Centre: Using ‘Next Week’ Between Years Updates The Year Field
The year field now populates when using the ‘Next Week’ button and the time slot has been corrected for schedules that show 12pm to 1pm.

Update: MAF: Product Availability for Products with Variations Only and Other Custom Settings
A customer with a unique calendar set up, including only variations and no underlying schedule, found that products were not showing as expected.

5 December 2024 200.1155

Update: EPOS 2.0: Promotional Codes Decrementing as Expected
Promotional codes were found not to be depleting the number of available codes correctly on EPOS 2.0. This has been resolved.

Upgrade: EPOS 2.0: Alternate Emails on Paylinks Payments
It is now possible to send paylinks to emails other than that booking account’s email address.

Upgrade: EPOS 2.0/MAF: Service Charge Calculations Between Interfaces
A customer found that service charge was being calculated differently between two interfaces with their configuration. The code has been updated.

28 November 2024 200.1153

Upgrade: EPOS 2.0: Blind Cash Up Functionality
It is now possible to set users to perform “blind cash up”. The functionality to enable this setting lives on the Employee Permissions record under the Blind Cash Up checkbox.

When checked, this removes the Expected Amounts column from the Register Management modal, and additionally will display a prompt to confirm the entered amounts if there is any variance in the entered amounts versus the expected amounts.

Update: EPOS 2.0: Credit Card Chip & Pin For Multiple Split Payments
The split payment functionality has been updated for over 15 splits of card payments.

Update: MAF: Single Date Selector on Membership Login
A conflict between membership login and the single date selection has been resolved.

Update: MAF: Date Selector Format Standardised & Timezone issue
Following work to update the single date selector, the date field appeared in ISO format in certain circumstances. The single date selector has also been updated to filter the availability taking into account timezones.

Update: Paymentlinks: Expired or Removed Paymentlink Message Updated
When customers open old and removed paymentlinks, the message now reads ‘This paylink has expired’.

18 November 2024 200.1151

Upgrade: Register Page: Booking View Component Improvements
The booking view component has been upgraded to better integrate it with EPOS 2.0. From this release the send paylink and pay remaining balance options will both send the user to EPOS 2.0. The process for user movements between the register page and EPOS 2.0 after using the booking view component have also been improved.

Update: EPOS 2.0: Tax Rounding Issue
A .01 rounding issue has been resolved that occurred between EPOS 2.0 and Salesforce for products with add tax, add service charge and add tax on service charge.

Update: Command: Schedule Variation on Bookable Asset not Recognised
A customer attempting to create a variation to open a venue on a day when the venue was normally closed found that the variation was not pulling through. This has been resolved.

Update: EPOS 2.0: Date Picker Updated Automatically for Last Week of Year
A customer found that the date picker for the last week of the year was automatically updating the bookings to 2025. This has been resolved.

30 October 2024 200.1126

Upgrade: Stock Management: Improved Scalability for Very Large Deliveries
The code has been upgraded to enable intake of very large deliveries.

Update: EPOS 2.0: Chrome Freezing on Waiver Search
A customer found that the search function in the waiver modal was causing Chrome to freeze. This has been resolved.

17 October 2024 200.1113

Upgrade: Command: Improved Load Speeds
The performance Command has been improved. This will be particularly noticeable with customers with many products.

Update: EPOS 2.0: Error on Adding Additional Items
A customer was being presented with an error when additional items were added to the cart. This has been resolved.

16 October 2024 200.1111

Upgrade: MAF: Improved Load Speed and Preloaded Ghost UI
The performance of the first load for customers group filtering has on the MAF online booking journey has been improved.

A pre-loaded ‘ghost’ UI has also been added to increase the perception of speed for users.

Upgrade: EPOS 2.0: Cart Speed Improvement for Extremely Large Orders
The scalability of the cart has improved to handle extremely large orders with thousands of pounds in a single order. Users are now able to set the number of line items shown when reloading an order in the cart in EPOS 2.0 so that when very large orders are being managed, the system does not get overloaded.

Update: Command: Asset Class Entitlement Configuration at Site Level
When asset class entitlements have been configured at site level the settings are now shown in Command.

Update: Register Page & Epos 2.0: Waivers: Block Check in of Inactive Waivers
When staff reviewed inactive waivers and moved back to inactive waivers, the inactive waivers could remain viewable under active waivers and inadvertently be added to the booking. This has been resolved.

Update: EPOS 2.0: Paylink: Unpaid Paylinks Leaving 0 Balance on Cart When Booking Reopened
EPOS 2.0 was treating the send of a Paylink as a payment on the cart total. Although the amount showed as outstanding, it was confusing for staff, so the system has been updated to show the balance outstanding until the Paylink (or another method) has been paid.

8 October 2024 200.1109

Update: EPOS 2.0 & MAF: Use Bookable Asset Schedule Checkbox Timezones
The timezone functionality has been updated to capture the Use Bookable Asset function.

Update: EPOS 2.0: New Entries Merged to Original on Ledger
The ledger function has been adjusted on EPOS 2.0 to ensure that a new ledger is created for each transaction.

Update: EPOS: Multiple Edits Creating Incorrect Quantities
The edit quantities function has been updated to manage large amounts of edits on a single booking product.

Update: MAF: Resource Not Loading
The luxon.js resource is now loading on intial page load on the online booking journey.

1 October 2024 200.1103

Upgrade: Command: Schedules: View All Schedules
This new functionality is available for schedules at both Sites and Bookable Products. Click ‘Vew All’ and you can see all availabile schedules – for sites this can be switched to the relevant site only.

When selected, users can review the hours of the schedule for each day of the week, the schedule variations and the products using that schedule.

We have added guard rails so that when a schedule is edited, before saving changes the user is advised which products will be affected.

Update: Self-Service: Completion of Orders Speed Increased To Stop Duplicate Orders Being Created

A delay in the load of the confirmation page which allowed customers to hit the checkout button more than once, creating new bookings in the process. These bookings were not then being forwarded to the kitchen screen. The pause has been removed.

Update: MAF to EPOS: Price Per Assets Products Purchased Online Present with Unexpected Totals When Edited in EPOS
Due to a difference in performing calculations of price per asset products between online and in-house interfaces, when a booking that was made online was brought into EPOS 2.0, the totals showed incorrectly. The release fixes this issue.

Update: EPOS 2.0: Guard Rail Introduced To Stop Uncaptured Payments on Stripe
We have put a guard rail in place that stops users pressing ‘Edit Order’ after selecting the card payment method on EPOS 2.0 as the action was causing some transactions to show as ‘uncaptured’ on Stripe.

Update: EPOS 2.0: Bookings With Price Per Asset Products Using Exclude From Pricing Receipt Calculations
A receipts calculation has been updated so that when a price per asset product with multiple assets used ‘exclude from pricing’ on certain assets and allowed for a quantity of people, the amount is calculated correctly on receipts on EPOS 2.0.

Update: EPOS 2.0: Favourite Products and Manage Products To Apply Only to Locations in a Site When Set
The ‘Favourite’ and Manage Product settings has been updated to ensure it applies only to the location within a site rather than across the whole site.

Update: EPOS 2.0: Products with 0 Value To Show on Receipts

The receipts have been reworked to ensure that products with 0 value show on receipts.

Update: Command: Dynamic Pricing Entitlements Identifier Updated on Migration

The migration script has been updated to ensure that the system fills the Dynamic pricing entitlement identifier on the dynamic pricing entitlement records when they are getting migrated. This change will link the correct entitlements up and will allow the entitlements to be seen in the command pricing screen.

Update: EPOS 2.0: Products Processed Updates After Paylinks Payments

Following payment by paylinks, the system now updates ‘All Products Processed’ as well as moving the status to Booked.

Update: Cash Reconciliation: Updates To Accommodate Staged Payments Across Cash Reconciliation Reporting Dates

The cash reconciliation calculations have been updated to deal with situations in which part payments have been made, the booking has been made and the cash reconciliation report is carried out between the two.

Update: Cash Reconciliation: Updates To Accommodate Negative Booking Products

The cash reconciliation calculations have been updated to deal with negative booking products.

Update: MAF: Promotional Code Calculations Updated to Deal with Multi-Asset Products

The calculation for promotional code discounts has been modified to handle multi-asset products.

Update: MAF: More Flexible Formatting of Guest Fields

Mobile phone autocomplete often adds a white space to the end of entries. This space is not permitted by Salesforce databases. We have updated the code to permit white space at the end of field entries and remove any white space at the end of an email entry.

19 September 2024 200.1094

Update: Flow: Sending out Reminders for Cancelled Bookings
A customer found reminder flows were still sending to customers who had cancelled their bookings. The flow has been updated so that emails are stopped on cancellation.

Update: MAF: Parameter Injection Date Applying to Search But Not When Product Added To Cart
When the date was being added to the url parameters, the date is now populating both the search and the booked product.

Update: Employee Permissions: Users Unable to Override Minimum Days Out Product Settings
Front of house staff with the appropriate permission setting can now override the minimum days out product setting.

Epos 2.0: $0 Product getting service charge
A customer found that products charged at $0 were still getting service charge applied to the booking. This has been resolved.

12 September 2024 200.1089

Upgrade: Asset Entitlements: Use Bookable Asset Schedule Running on GMT
A new customer joining in the US will be the first US customer to use bookable asset schedules. They have been updated to incorporate the new timezone code.

10 September 2024 200.1087

Upgrade: EPOS 2.0: Check/Cheque Added as Custom Payment Type
Front of house staff can now select check (or cheque outside the US) as a custom payment type.

Upgrade: EPOS 2.0: Interac Refunds Are Now Available for Canadian Customers
Following the recent addition of Interac payments, we have introduced the ability to refund to Interac.

Update: MAF: Add Ons Added to Cart Taking Purchase Date
Additional items now take the date of the booking not the purchase date.

Update: Event Booking/EPOS 2.0: Time Field on Booking Product Being Cleared Out On Edit
When a booking was created in the event booking modal and a booking product was later edited in EPOS 2.0, the time was being cleared from the field. This has been rectified.

Update: Event Booking: Asset Overview Not Opening On Edit
When a booking was opened to edit on the event booking modal the asset overview page did not load. This has been resolved.

Update: EPOS 2.0: Edit Booking: Not Allowing Earlier Dates to be Selected
A customer experienced an issue in which it was not possible to select a date more than 24 hours before the booking date. This has been resolved.

Update: MAF: Add Ons Added to Cart Taking Purchase Date
A customer experienced an issue with editing bookings on EPOS 2.0 whereby they could not move bookings forward more than 24 hours. This has been resolved in an interim patch.

Update: EPOS 2.0: Partial Refund to Gift Voucher
When reducing the quantity of a booking, a customer experienced an issue when refunding to gift voucher, which is resolved in this release.

5 September 2024 200.1083

Update: EPOS 2.0: Bookings Not Brought Forward More Than 24 Hours
A customer experienced an issue with editing bookings on EPOS 2.0 whereby they could not move bookings forward more than 24 hours. This has been resolved in an interim patch.

3 September 2024 200.1081

Upgrade: MAF: Design Improvements
A number of improvements have been made to the online booking journey to upgrade user experience with consistency of design as well as ensuring url parameters land in the correct place following the new mobile header implementation.

Update: Command: Site Search
An issue has been resolved that occurred on a single customer’s environment with site search in Command.

Update: Command: Slow Page Transition on Product Edit
A customer experienced slow page load when moving through the edit products process in Command. This has been resolved.

Update: MAF: Additional Items Not Pulling Tax Category
Tax categories were not being attached to additional items on the online booking journey for a customer.

30 August 2024 200.1079

Update: EPOS 2.0: Release Assets When Cleared From Cart
When bookable products were added to cart for purchase, then removed, the assets were not released for ten minutes. Assets are now released immediately on removal from the cart.

Update: EPOS 2.0: Current Booking Assets Not Excluded On Edit
When editing a booking the assets that had been booked were not excluded from the search. This has been updated and the assets are now available on search.

28 August 2024 200.1075

Upgrade: EPOS 2.0: Check-in on EPOS 2.0 & Scan QR Code to Check In
It is now possible to open a customer’s booking on EPOS 2.0 and check them in. Using a QR code scanner, the booking can be opened automatically and checked in with one click. NB This will check in the whole booking, so it is not possible with ‘check in booking products’ switched on, ie where individual booking products need to be checked in, or if waivers are required. Features to manage these requirements is in the roadmap.

Upgrade: MAF: Reduced Header to Optimise Screen Real Estate & New Menu
The mobile header has been reduced on MAF to provide improved user experience. A menu has also been introduced so that users can login, review user details and change language when needed.

Update: EPOS 2.0: Monetary Discount Not Saved on Editing Bookings
An update has been made to ensure that monetary discounts that are applied in the process of editing bookings on EPOS 2.0 are saved to the booking.

Update: EPOS 2.0: PPA Products Rounding Issue
A rounding issue was found on price per asset products EPOS 2.0 . This has been resolved.

Update: EPOS 2.0: Gift Vouchers Stacking in the Cart
Following the recent upgrade to stack identical items in a cart, it was found that the gift vouchers were also stacking. This has been resolved.

Update: Asset Overview: Non-Expiry Manual Blocks Filling Asset Overview
A customer experienced a visual issue with manual blocks appearing multiple times in the asset overview. This has been resolved.

Update: Online Bookings: PPA Products Appearing Differently on Receipts
For price pre asset products the asset being priced was being shown on receipts, which confused some customers. This has been changed so that the quatity is shown instead of the asset.

Update: Online Booking Journeys: Error Presenting When Date Selected
The date selector has been updated to ensure that no error appears when the date is selected in the online booking journey.

14 August 2024 200.166

Update: Enquiries: Customer Details Not Populating When Converting to a Booking
When converting an enquiry to a booking, the customer’s details populate the Event Booking modal.

Update: EPOS 2.0: Unpaid Paylink No Longer Showing as Split Payment
A customer found that the function that allowed unpaid paylinks were no longer showing on the split payments section, which meant they could not be removed from a booking outside of Salesforce. This has been resolved.

Update: Asset Overview: Visual Error on Newly Added Manual Blocks
When a manual block is added and the user moves between dates and then back to the date the manual block was added, the block will now show.

8 August 2024 200.1064

Upgrade: MAF: Design Improvements to Standardise Border Radius Across Booking Journey
The border radius has been standardised across the booking journey to provide a cleaner experience. Any customers who use custom css on their booking journey should be aware and request the code to overwrite this update if required.

Update: Enquiries: Asset Overview Not Presenting When Converting to Event Booking
When converting an enquiry to an event, the asset overview was not presenting in the Event Booking modal. This has been rectified.

Update: EPOS 2.0: Related Members Button Showing on Non Member Accounts
A customer found that when a user searched for a customer, the participant button would present even if the customer was not a member. This has been rectified.

30 July 2024 200.1050

Upgrade: EPOS 2.0: Scaling Improvements for Larger Orders
Working with a new customer that takes very large bar orders, we have made a number of improvements in the data structure and EPOS ordering process to enable more flexibility in opening orders with 100+ booking products. Provided food, drink and merchandise items are not modified, they will now be added to the same line item on multiple button presses.

Upgrade: EPOS 2.0: Member Products and Membership Groups Now Available on EPOS 2.0

It is now possible to sell products that form part of a membership to your members on EPOS 2.0. Products will only become available when a member (or an account with member participants) is attached to the booking. Membership Products have their own group. You can also attach the appropriate participant to the booking.

Upgrade: Command: More Fields to Manage Product Modifications

Command has been upgraded to incorporate post start booking delays, deposit percentage and allergen information.

Update: Command: Visual Issue Showing Duplicate Bookable Products

An intermittent visual wherein duplicate bookable products were shown in Command has been resolved.

Update: Asset Overview: Viewing Full List and Error Message

A customer found that the asset overview gave an error and would not scroll to the bottom of the page. This has been fixed.

23 July 2024 200.1042

Upgrade: MAF: Filtering Groups of Products
Customers can now add a filter bar to the products page on the MAF online booking journey so that guests can choose to view a specific group of products. Simply set up groups in Command, switch on the filtering style on the site setup file and the filter will be presented in the front end. Some CSS styling may need to be adjusted, if so speak to our CS team.

Upgrade: MAF: Translation Updates
Some further fields and notifications on the online booking journey MAF are now translatable through custom settings.

Update: MAF: Convenience Fees Updated
The code has beeen updated to allow for charging of convenience fees.

17 July 2024 200.1038

Upgrade: EPOS 2.0: Bookings With Very Large Participant Numbers
The scalability of EPOS 2.0 has been expanded and it is now possible to make bookings for groups with over 130 participants.

16 July 2024 200.1037

Upgrade: EPOS 2.0: Send Invoice Functionality
It is now possible to create and email invoices to customers, attaching organisations and their addresses as required.

Upgrade: Command: Left Hand Menu Now Hidden When No Product Selected
The left hand navigation menu has now been hidden from all overview pages so that the user cannot click them inadvertently prior to selecting an item.

Upgrade: Asset Exclusivity: Ability to Set Up in Command
The asset exclusivity function, which allows products that share assets to take priority when booked, can now be set up in Command.

Update: EPOS 2.0: Incorrect Display of Products & Quantites on Check In Screen Following Edit on EPOS 2.0
When products were edited on EPOS 2.0, a customer found a visual error whereby the quantities were not reflecting correctly on the check in page. This has been resolved.

Update: EPOS 2.0: Products With Recipes Only Deducting First Item from Stock When Multiple Items Added to Cart
A customer found that manual adjustments to quantites on EPOS 2.0 weren’t reflecting an increased deduction of stock on the back end. This has been resolved in this patch.

Update: Asset Overview: Defaulting to Wrong Date and Showing Wrong Bookings In PST Timezone
An issue has been fixed for a customer in the PST timezone that found that the asset overview was defaulting to the incorrect date following the recent timezone upgrade work.

9 July 2024 200.1033

Upgrade: EPOS 2.0: Refund to Gift Voucher

It is now possible to refund customers to gift voucher as an alternative to the payment method they used for the initial payment on EPOS 2.0. This option is available via a permission setting.

Upgrade: EPOS 2.0: Split Payments Now Allow Split by Selection of Line Items

The split bill functionality has been expanded with each item on the bill now becoming selectable so that guests can pay for exactly what they had.

Upgrade: EPOS 2.0: Now Retains Quantities at the Start of the Edit Process
The early release of EPOS 2.0 cleared the quantity from bookable products when the edit button was clicked. In response to customer feedback, this has been updated and the form now keeps the original selection.

Upgrade: MAF: Design Improvements to Guest Login Page
Some further improvements have been made to the guest account page on the Multi-Activity Flow online booking journey.

Update: MAF: Promotional Codes not Applying to PPA Products

A customer experienced an issue in which promotional codes were not applying to price per asset products. This has been resolved in this release.

26 June 2024 200.1022

Update: Event Booking: Event Product Totals Incorrect When Edited on EPOS 2.0

A customer experienced an issue with bookings created in Event Booking and then edited in EPOS 2.0 in which booking products totals were multiplied. This has been resolved.

Update: EBM: PayU Refunds Suggesting Incorrect Amount

A customer using the payment processor PayU found that refunds on Edit Booking Modal were suggesting the incorrect amount to be refunded.

Update: EPOS 2.0: Splitting a Payment with Discounts Created a Rounding Issue

It was found that when discounting a monetary amount on a line item could cause a rounding issue as the system was only rounding to two decimal places. This has been adjusted to three decimal places, which will ensure the issue does not occur.

Update: MAF: Update: CSS issue on guest check in page

Feature improvements to enable login on MAF introduced two css issues to the mobile journey. They have been resolved with this patch.

20 June 2024 200.1016

Upgrade: MAF: Login and Account Creation

The ability for end users to choose whether to log in, create an account or checkout as a guest have been added to the multi-activity flow (MAF) online booking journey. Some small design improvements will follow in the release week commencing 1st July 2024.

Upgrade: MAF: Member Products

With the login functionality, we have now been able to introduce member product availability to the MAF online booking journey. You can assign products to certain bookable products and only members on the set membership levels will be able to see and book them. The improvements in Command to support this set up (rather than going into Salesforce to set the product up) will be available in the release week commencing 1st July 2024.

Updgrade: MAF: Multi-Language Support

It is now possible to set sites up for your customers’ preferred language. All of the fields and buttons can be set to your preferred language. Product Names and Descriptions are not yet translatable, so it is recommended to set the site up for the primary language at this stage.

Upgrade: Asset Overview: Improved Asset Filtering & Speed Improvements

It was found that when a customer had many assets, the Asset Overview page could experience increased load times and related responsiveness issues. This has been resolved and we have taken the opportunity to improve the flexibility of asset selection.

Upgrade: Command: Most Recent Dynamic Pricing Schedule to Take Precedence

The dynamic pricing schedule has been improved to provide greater flexibility so that users can create multiple schedules and know that their most recent changes will be the ones that your customers see

Update: MAF: Conditional Questionnaire Answers Not Populating

A customer experienced an issue in which the conditional questionnaires responses were not associated to the original booking. This has been resolved.

Update: Asset Overview: Date Selection Incorrect

Related to the issue above, a customer with a large amount of assets found that the date picker did not act as expected when moving between dates. This has been resolved.

Update: Command: Data Caching Issues

Some data entry was not representing on save in Command. This issue has been resolved.

13 June 2024 200.1011

Upgrade: Migration Path To Command and EPOS 2.0

We have created a simplified process for customers to move from legacy set ups built in Salesforce or Product Builder to quickly and easily move to Command and start using EPOS 2.0.

Please Note: If you are using dynamic pricing schedules to determine a product’s availability, this will no longer work and you will need to manually alter the product schedule to control availability after migration.

12 June 2024 200.1010

Upgrade: Asset Grouping and Exclusivity.

You can now group activities that rely on a shared space, room or asset that is booked on a first come, first served basis.

For example, you could have a single room or space in which you offer multiple activities
(eg VR games, karting races, exercise classes and coaching). You can have a capacity for each activity based on how much room they need or the number of physical items (like VR headsets or karts) required, but once the first activity is booked, the room is no longer free for your other activities.

To take the VR gaming example, you might have 10 games that could be played on the same equipment in the same room. Some games could be 4 player, some 8 player, some more. The first thing you need to do is make sure that if a game is booked at a certain time, no other games can be booked. The room isn’t available. You also need to make sure that the rest of the spaces on that game, whatever its specific capacity, can be booked.

BookNow’s flexible asset grouping allows you to manage these complex situations seamlessly.

Update: EPOS 2.0 & Online Booking: Most recently modified dynamic pricing schedule to take precedence

Dynamic pricing schedules has been restructured so that the most recently modified schedule will take priority over previous schedules.

Update: Command: Bookable Products’ Site Level Schedules Not Showing Variations

A customer experienced an issue whereby schedule variations set at site level were not showing. This has been resolved.

Update: Multi-Asset Product Creating Extra Booking Product.

An issue has been resolved in which a customer found that, with products that have more than asset entitlement, when a booking was created extra booking products were created for it.

4 June 2024 200.1000

Update: EPOS 2.0 & Online Booking: Most recently modified dynamic pricing schedule to take precedence.

The search functionality on stock management has been improved by creating a broader filter to allow more accurate searches.

Update: Command: Bookable Products’ Site Level Schedules Not Showing Variations

A customer found that their site level schedules for bookable products were not showing a variation between sites. This has now been resolved.

Known Issue: Legacy Dynamic Pricing Not Presenting Correctly

An issue has been find in testing with this release relating to dynamic pricing schedules that were not set up in, and have not been updated to, Command. Any customer using legacy dynamic pricing schedules should not receive this release.

28 May 2024 200.997

Upgrade: Stock Management: Improved Search for Stock

The search functionality on stock management has been improved by creating a broader filter to allow more accurate searches.

Upgrade: Allow Products to be Purchased When Modifiers Out of Stock

Previously when any ingredient in a recipe was out of stock it would not be possible to sell a product. Now if a modifier is not available the product can still be sold, allowing greater user discretion.

Update: Timezone Variations, Pricing and Date Picker

A customer with pricing that was affected by timezones experienced issues in their organisation, which have been resolved by this patch.

Update: Self-Service: All Mutually Exclusive Modifiers Added to Cart

A customer experienced an issue whereby unselected mutually exclusive products were added to the cart with 0 quantity.

Update: Online Journey: Single Date Selector Creating Error Message

We have resolved an issue found by a customer using the single date selector issue on the multi-activity flow booking journey found that the single date selector was causing an error after a recent update.

Update: EPOS 2.0: Tax Removed on Open Orders

A customer with a particular tax set up found that tax was removed from open orders. This has been resolved

Update: Command: Schedule Issues At Site Level

A customer using site level scheduling for bookable products experienced issues with schedules being taken up on a second site and not applying on the original site. These have been resolved.

Known Issue: Command: Cannot Set Site Level Schedule for Bookable Products Without a Product Level Schedule

It has been found that users cannot set site level schedules for products without first setting a product level schedule. This issue has been resolved in scratch and will be available in the next release, week commencing 3rd June 20024, but will need to be considered when creating new bookable products until that release is available.

21 May 2024 200.996

Update: Company info pricing issue (pricing affected by timezones)

A customer with pricing that was affected by timezones experienced issues in their organisation, which have been resolved by this patch.

Update: EPOS 2.0: Error on Payments on Open Orders

An issue occurred with payments on open orders.

Update: Bookings With Waivers Attached; Auth Required

When waivers were added to a booking that already had waivers attached, a customer experienced a Salesforce error message. This has been resolved.

9 May 2024 200.990

Upgrade: Simplified Salesforce Navigation

We have created a simple menu that will be implemented in your Salesforce dashboard on your next update so that you and your team can get to what they need more efficiently.

Upgrade: Staff Analytics Dashboard

The staff analytics dashboard has been added so that you can quickly and easily see the number of visitors by activity, revenue by source, bookings by hour and income by type by register.

Upgrade: EPOS 2.0: Questionnaires

Questionnaires have been added to EPOS 2.0, incorporating improvements to allow front of house staff to edit the questionnaire responses.

Upgrade: EPOS 2.0: Managing Contacts from an Organisation

You can now add new organisations and associate existing organisations to customers, making it possible to have complete clarity about all of an organisation’s contacts and report on all interactions with an organisation.

Upgrade: EPOS 2.0: Tax exempt code on customer

For US customers who work with schools, charities and churches that have a tax exempt code, it is now possible to add the code to a booking and remove tax from the transaction.

Upgrade: EPOS 2.0: Split payment refunds

Full refund functionality has been added to allow equal splits or priority split for each transaction.

Upgrade: Timezones Reworked

To ensure that the booking is always in the correct timezone when the user switches between sites, the way timezones operate in the system has been rewritten.

Update: EPOS 2.0: Open Orders at Multiple Registers

A customer experienced an issue when adding orders at multiple registers.

Update: EPOS 2.0: Retains unwanted Dynamic Pricing

Dynamic pricing was not updating to reduce the number of people on a booking. This has been rectified.

Update: EPOS 2.0: New Ledger Not Created

The existing ledger for a booking was being updated, rather than creating a new ledger for any products added to a booking at a later date.

Update: EPOS 2.0: Location being Removed when Saving a Till Configuration

When saving a till configuration a customer found the location was being removed.

Update: Staff Booking: Editing Products Removed Booking from Check-in

Following a recent update a customer found that editing bookings to remove one dynamic pricing group through the edit booking module removed the booking from the check-in screen and added booking products at 0 quantity. This has been resolved.

Update: EPOS 2: Cash Drawer Not Opening on “No Receipt”

A customer found that when they selected ‘No receipt’ the cash drawer wouldn’t open. This has been resolved.

22 April 2024 200.962

Update: Adding Products to Bookings on Edit

A customer experienced an issue when adding new items to an existing booking on the edit booking modal. This has been resolved.

Update: Making Stock Apply When Adding to An Ingredient

When attempting to add stock to a copy of an ingredient, a customer found that the stock did not apply and was therefore not being reduced on sale. Stock is now deducted correctly.

Update: Update Caused GA4 Purchase Attribution To Be Skipped

An issue has been resolved that was found after a recent update, which stopped Google being able to attribute purchases to specific advertisements. This has been resolved and all purchases can now be attributed successfully.

16 April 2024 200.959

Upgrade: EPOS 2.0: Custom Payment Types

For payments that have been made by, for example, bank transfer, it is necessary to be able to add custom payment types that record the payment separately. This functionality has been added prior to general release.

Upgrade: EPOS 2.0: Separate Operator Tipping

Tips can now be added through their own path rather than through the Cash payment flow for a more intuitive user experience.

Update: Supplier Name Not Registering When Adding Stock

A customer experienced an issue where the supplier name was not being saved when stock was added. This has been resolved.

Update: Reset Password Button Not Working on Kiosk Online Booking Journey

A customer’s guests were not receiving a password reset email when clicking the button on the online booking journey.

Update: Schedule Variations Not Operating Correctly With Individual Opening Days

A customer found that when setting up a dynamic pricing schedule for individual days (eg the last Sunday of each month), the days were not pulling through correctly. This has been resolved.

Update: Limited Timeslots Pulling When Schedules Not Aligned

A customer found that when setting up dynamic pricing that did not align with operating hours on certain days, some time slots were not presenting. We have increased the efficacy of the dynamic pricing schedules for instances where customers’ operating hours schedules do not align with dynamic pricing.

Update: Unable to Add Booking Products Through Edit Booking Modal

Following the last update, it was found that booking products could not be added through the edit booking modal. This has been resolved.

9 April 2024 200.954

Upgrade: EPOS 2.0: Paylinks Deposits Have Been Added

It is now possible to take deposits through paylinks on EPOS 2.0.

Upgrade: EPOS 2.0: Command Products Greyed Dates When Not Available

For easier reference for your team, days that products are not available are now greyed out in the calendar picker on EPOS 2.0.

Update: Asset Overview Not Allowing Manual Back-to-Back Blocking

US customers experienced an issue when trying to move manual blocks to the end of a booking, where the system would not allow the block to be placed within one hour. This issue has been resolved.

4 April 2024 200.951

Upgrade: EPOS 2.0: Booking Number Visible on Payment page

The latest release includes improved functionality to allow MOTO payments on EPOS 2.0.

27 March 2024 200.947

Upgrade: EPOS 2.0: MOTO Payments Are Now Available on EPOS 2.0

The latest release includes improved functionality to allow MOTO payments on EPOS 2.0.

Upgrade: Increased Translation Function on Kiosk

The latest release allows more translation options on the Kiosk online booking journey.

Upgrade: GA4 Functionality for Purchases on the Adyen Payment Gateway

The ‘Purchase’ event was not firing for GA4 on the kiosk for customers using the Adyen payment gateway.

Update: URL Paramaters Not Applied on Kiosk

The url parameters to allow users to group products in the online booking journey were not working following the most recent release. This issue has been resolved.

Update: Time Zone Issue Affecting Day and Hour in Certain Time Zones

An issue arose with time zones, in which the system showed the wrong time or day had been booked. The issue has been fixed.

Update: New Customer Terminal Payment Processing Issue

An issue has been resolved where a new customer encountered an issue sending payments to the terminal.

13 March 2024 200.933

Update: Availability Queried for Incorrect Day

Following the latest update, a customer experienced a timezone issue in which the wrong day was being queried. This has been resolved.

11 March 2024 200.932

Improvements: Employee Management: Custom employee permissions

Create unique permission sets for your employees for ease of management and security

Improvement: EPOS 2.0: Waiver Management

Access waivers quickly and easily, including a new ‘recent’ tab.

Improvement: EPOS 2.0: Updated Stripe Terminal Integration, Including Tipping

Improved speed, efficiency and flexibility of our terminal integration

Improvemenet: EPOS 2.0: Payment Pre-authorisation

Allow customers to provide card details before payment to accrue tabs with peace of mind and allow on-receipt tipping.

Improvement: EPOS 2.0: Receipts

A complete receipt redesign for this new EPOS

Improvements: 0% Deposit on Online Booking Journey

Where no amount was payable on the online booking journey (ie there were no other items in the cart), then it was previously not possible to process a 0% deposit. We have expanded the functionality on the kiosk (V3) booking journey and added 0% deposit functionality to the multi-activity flow.

Fixed: Membership Recurring Payments and Failed Payments Not Inserting

The Stripe integration has been improved to ensure that the back end reports tally with Stripe and that if payments continuously fail the membership is cancelled in the system.

Fixed: When Moving Bookings in the Edit Booking Modal, A Timezone Issue Was Causing The Booking To Be Off by 1 Hour

For users in certain time zones an issue occurred whereby when attempting to move bookings on the edit booking modal, the booking was moving one hour off from the new time and the assets were not moving. This has been resolved.

Fixed: Issue With a Path to Add Sites in Command

When following one path to add a site in Command, the page was not editable. This has been resolved.

Fixed: Incorrect Price Presented for £0 Priced Products

An issue has been resolved whereby when a dynamic pricing group was set up to have no charge, the system was populating with the back up price.

Fixed: Command Schedule Variations Offset by 24 Hours

A customer found that when they set variations for a schedule in Command, the start date was offset by 24 hours.

Fixed: A Timezone Issue That Caused Incorrect Days to Show For Products

A timezone issue in Command has been fixed whereby products would be shown as available on the wrong days.

Fixed: On Multi-Activity Flow, When Minimum Days Out Set, The Product Would Not Show

A customer had an issue in which products with minimum days out setting on were not shown on the multi-activity flow.

Fixed: Guest Not Assigned on Booking Completion

A customer found a rare issue whereby guests were not added to a booking on completion of payment.,

There was a pause in patch releases between 20th February and 2nd March 2024 due to a strategic decision to unite branches of the software. This will increase stability and scalability of the system, simplify management of the technology and increase the efficiency of the team.

13 February 2024 200.851.133

Improvements: EPOS 2.0 Alpha Release Including:
Customer 360 View: Deep insight into customer behaviour at-a-glance
Product Sales: All on-site sales processed through one intuitive interface
Additional Items and Modifiers: Increase sales and improved customer experience
Flexible Payments: Cater to group needs easily with split payments and multiple payment* types
Full Tipping Functionality: Cash, terminal* and on-receipt* tipping

Watch our introductory video here.

To see full product documentation click here.

Fixes and Improvements: Standard Pricing, Dynamic Pricing and Schedules

With the addition of a Standard Pricing Group on Command, it has become necessary to introduce a number of redundancies across the online booking journey, staff bookings and editing bookings in case customers’ dynamic pricing schedules or product schedules are allowed to expire.

Whilst it fixes an issue that could arise if a customer’s schedule expires and they do not have a standard pricing group set, this patch introduces a variety of improvements to secure revenue opportunities and improve user experience as dynamic pricing groups switch on and off and schedules expire.

Fixed: Issue related to Facebook Pixel Tracking

An issue with the Facebook pixel setup was affecting tracking for a customer. This has been fixed.

30 January 2024 Patch 200.851.131

Fixed: Multi-Site Guest Issue on Stripe for US Customers

Due to a recent upgrade, it was no longer possible for customers to have guests paying to two different sites in the US due to a conflict in the Stripe account. This issue was resolved in this patch.

23 January 2024 Patch 200.851.126

Fixed: Rounding Issue on Staff Page

An issue occurred on the staff page following application of promotional codes. This has been resolved.

Fixed: Self-Service Cafe UI is not Calculating Tax for Add-Tax Products, Promotional Codes or Gift Vouchers

The add-tax functionality on the Self-Service Cafe UI is now available for US customers. Customers will need to have the ‘Multi promo checkout flow’checkbox checked on the setup file.

Fixed: Marketing Checkbox on Kiosk

An error was found in which a guest who had declined to accept marketing emails on their first visit, but on another visit changed their mind to accept marketing would not have the change registered in the system. This has been resolved.

9 January 2024 Patch 200.851.123

Fixed: Charging a Card When No Customer Added To Initial Booking

This issue occurred when a booking was created and saved without a customer. The card did not charge despite it having been authenticated. This issue has been resolved.

2 January 2024 Patch 200.851.118

Fixed: On Weights and Measures Products With Taxation Tables When Promo Code Applied

Some users would be shown a ‘NaN’ error when applying a promotional code to a cart that uses the weights and measures functionality.

Fixed: Exclude From Pricing Not Functioning As Intended on Multi-Activity Customer Booking Journey

Exclude from pricing is now functioning in the multi-activity customer booking journey.

Fixed: PayU Refunding

In certain situations, staff members creating refunds directly to customer cards would not refund the full value.

Fixed: Payment Not Inserted to BookNow Although Taken in Stripe

Changes on the browser at the point of payment caused the payment not to insert in BookNow despite being taken by Stripe. This has been fixed.

Fixed: Timer Not Cleared on Multi-Activity Flow When Payment Completed

A customer experienced an issue with the cart timer not being cleared following payment. This issues has been rectified.

Fixed: Cash Reconciliation Issue Caused By Discounts

Products that have been considered for cash reconcilliation can now not be retrospectively discounted.

12 December 2023 Patch 200.851.112

Fixed: The Kiosk Page Does Not Manage Tax Rates to Two Decimal Places

The fix for taxation has now been implemented on the Kiosk pages so that we can operate in all areas of the US.

Fixed: A Specific Product Type’s Date Could Not Be Altered on EBM

An error occurred in which one specific product setup’s date could not be altered on the Edit Booking Modal. This has been resolved.

Fixed: Gift Vouchers and Promo Codes were not Working Correctly in The Kiosk On The Last Patch

The previous patch was high urgency to deal with the specific fix for US tax jursidictions that have taxes that go to two decimal places. No customers that use gift vouchers or promotional codes on the Kiosk received the previous patch and the issue has now been resolve.

November 2023 Patch 200.851.109

Known Issue: Gift Vouchers and Promo Codes are not Working Correctly in The Kiosk On This Version

This patch is high urgency to deal with the specific fix for US tax jursidictions that have taxes that go to two decimal places below. No customers that use gift vouchers or promotional codes on the Kiosk should receive this patch.

Fixed: The System Can Now Manage Tax Rates to Two Decimal Places

Regional expansion has meant that we need to accommodate tax rates to two decimal points (eg 8.25%) This has been resolved. At the same time the classes managing tax have been rationalised and improved in the system.

November 2023 Patch 851.98

Improvement: Booked Assets No Longer Editable On Asset Overview

Following a feature request, it was made possible to edit and delete booked assets from the Asset Overview page. This created a number of issues for end users, so the functionality has been reverted and only manual blocks can be edited or deleted from this page.

Fixed: Adyen Incorrect Process of ‘Order Closed’

A customer experienced an issue on the Adyen payment platform whereby an order was processed when the status was Order Closed. This issue was fixed.

Fixed: De-Serialisation on Paymentsense

A customer experienced an issue with bookings not booking out assets using the Paymentsense payment processor. The code has been modified to de-serialise the script more efficiently.

Fixed: Customer Information Not Captured on Certain Bookings

A sporadic issue occurred where customer contact details were not applied to bookings. This has been resolved.

Fixed: Lloyds Cardnet payments issue

A customer using Lloyds Cardnet experienced intermittent and rare missing booking products. This issue has been resolved.

October 2023 Patch 851.91

Fixed: An issue where self-service cafe orders were not progressing to the kitchen screen

An issue occurred when no table number was added to a self-service cafe order then the order was processed, but did not progress to the kitchen screen. This has been fixed.

September 2023 Patch 851.84

Improvement: Reduced information on receipts for certain printers

We have added a function to reduce the amount of information on receipts to comply with certain printer models.

Improvement: Implemented Adyen checkout

Adyen checkout has been implemented into the payment process for existing customers to enable full e-commerce tracking.

Improvement: Enabled sending of a custom parameter to be sent to Masterway

Added the ability for customers to send a custom parameter to the ‘serie’ field for customers using the Masterway tax integration for multiple accounts.

Improvement: Force 3D Secure on Stripe

Added the ability to force 3D Secure on Stripe transactions over a certain value for improved security

Fixed: An issue with timezones for US customers

Added the ability for customers to send a custom parameter to the ‘serie’ field for customers using the Masterway tax integration for multiple accounts.

August 2023 Patch 851.83

Fixed: Bookings being created with no Booking Products With Payment Sense Connect-E

An issue has been fixed in which Bookings through Payment Sense Connect-E were not creating Booking Products.

Fixed: Service Charge Line was Disappearing on Products Using a Tax Table when a Promo Code was Added

If a product which used Taxation tables that had a service charge auto added was added to the cart, then a promo code was applied, it removed the Service Charge line.

Fixed: Booking with Gift Voucher after Initial Product is Removed From Cart

If a product was added to a cart, then a gift voucher was added and finally the product was removed, the user could still progress and complete the purchase at zero value.

Fixed: Promo code issue occurs when the cart value is zero on Edit Booking module

On the EBM component, no validation message was being received when we applied a promo code with a cart value of zero.

Fixed: Rounding issue occurred when a product had two odd-numbered pricing groups.

When a product with two odd-numbered pricing groups received a percentage discount, a rounding issue was created whereby the part penny was always rounded up.

August 2023 Patch 851.77

Fixed: Globally visible Ingredients on recipe builder

Inventory was taken from the stock of the site on which the recipe was originally created rather than the site for the target recipe.

Fixed: Stripe payment button disappear after decline

A customer was experiencing an issue in which the payment button disappeared after a declined payment.

Fixed: Time Red Line on Asset Overview Removed

The red line that shows the current time, removed in error, is now active on the asset overview page again.

Fixed: Edit Booking Modal – Adding Items Returns Object Error

An issue has been fixed on the edit booking modal where an error message was received when trying to add items

Fixed: Edit Booking Modal – Incorrect Quantity Change

A customer had an issue in which incorrect quantities were being shown on the edit booking modal.

August 2023 Patch 851.75

Fixed: Membership Site and Quantity Drop Down

A customer was experiencing an issue that neither site nor quantity drop downs were showing in memberships.

Fixed: Stripe Membership Fees

Stripe fees were not being charged for one-off memberships in one customer’s environment.

Fixed: Price discrepancy on Epos

In the most recent release items on the EPOS were rounding the price down by a penny.

Fixed: Error adding membership customers to EPOS checkout

A customer received an ‘auth required’ message when adding membership customers to the checkout in EPOS.

Fixed: Multi-activity flow – Checkout button disappearing

A customer found the checkout button disappearing on multi-activity flow in a sandbox.

Fixed: Removing a series products

When attempting to remove one booking from a series, a customer found that the booking product was not removed. but the amount was deducted from the booking.

Fixed: Rounding issues on EBM

An issue has been fixed whereby there were round issues on the edit booking modal.

Fixed: Same asset being booked twice when booked at same time

A customer found that when two bookings were made at exactly the same time, the asset could be double booked.

Fixed: Inventory visible across sites

When creating a recipe, inventory was visible from across multiple sites. This has been resolved.

July 2023 Patch 851.57

Fixed: Product with multiple recipes

Fixed an issue where, for products that had multiple recipes attached, the stock output was not created on sale.

Fixed: Issue with Ts and Cs on Summer Passes

The terms and conditions section had a unwanted text showing. This was rectified.

Fixed: Asset Overview not loading

Fixed an issue where the asset overview wasn’t loading when the site was changed.

Fixed: Asset Name Showing Larger Than Asset

Fixed and issue that was causing misalignment as on some screens the asset name appeared larger than the row for the assets.

Fixed: Bookings Appearing Against Wrong Assets On Asset Overview

Although the booking was made correctly in the back end, when a customer had in excess of 300 bookable assets, the Asset Overview suggested the booking was against the wrong assets.

Fixed: Issue with Amending a User’s Drag and Drop Permissions on Asset Overview

After amending a user’s drag and drop permissions on asset overview, the user would not be able to move a booking adjacent to another booking.

Fixed: Scaling Issue On Asset Overview

A customer found that when zooming in or out, some parts of the page did not scale as expected. This has been resolved.

Fixed: Additional Items price being doubled once booking created

An issue has been fixed in which the additional item value was being doubled after the booking was created.

Fixed: Additional Items price being multiplied once booking created

An issue has been fixed in which the additional item value was being multiplied after the booking was created.

Fixed: Rounding error on booking confirmations

An intermittent error was discovered and fixed whereby a rounding error of one or two pence was occurring on some bookings.

July 2023 Patch 851.52

Improvement: Allowed Apple Pay to load in an environment with multiple brands or sites in different timezones

Previously the setup only allowed for one brand and timezone when displaying Apple Pay.

Improvement: Amended our integration to accommodate changes in the Fortnox API

Customer related request due to changes in organisational structure.

Improvement: Stopped users entering a new stock record with no name

Added a validation to ensure that staff can’t add inventory without naming it.

Improvement: Add float to inventory reconciliation

Enabled decimal points on inventory reconciliation to allow for float.

Improvement: Questionnaire close button

On the multi activity flow the user was forced to complete a questionnaire. Now the user can close the questionnaire and the product will be removed from the cart if they change their mind or have clicked on the wrong time.

Fixed: Full voucher issue on PayU gateway

An issue where a voucher equal to the price of the booking could not be applied on the PayU gateway has been fixed.

Fixed: Able to pay for cancelled bookings through payment links

When a payment link was sent and then the booking was cancelled, the balance could still be paid.

Fixed: Booking Edit Component dynamic pricing group fix

An error that a customer experienced with dynamic group pricing on the booking edit modal has been fixed.

Fixed: Promo Codes

A customer experienced an issue with promo codes not applying.

Fixed: Stock from all sites was displayed when performing stock reconciliation

Fixed to ensure that only stock from that site displays when performing a reconciliation.

Fixed: Issue for where the incorrect payment form was shown on staff booking page

On Lloyds Cardnet or PayU, two payment forms were shown to front of house staff. If the wrong form was used, the booking would be made with no booking payment and it would not take any assets.

June 2023 Patch 851.41

Fixed: Minimum/ Maximum Quantity

A customer had an issue where the minimum quantity was applying to each dynamic pricing group, not across dynamic pricing groups. This issue has been resolved.

Fixed: Promo codes not applying to additional products on EPOS

Customers who use our EPOS and have promotional codes that apply to EPOS products (eg not ticketed products) could not apply the codes.

Fixed: Promo code not applying if certain conditions are met and a field is left blank

Fixed an issue that happened when a promo code was set up with ‘Code Usage Limit’ field containing a value, AND the Usage Limit Type is set to ‘Number of people’ AND the Qualifying Quantity threshold is left blank, then the success message will appear, but the promo code did not apply.

Fixed: Promo code not applying if Usage Limit type is Number of People AND date applies to the Date of Booking

An issue was fixed whereby promo codes that met the above conditions could not be applied.

June 2023 Patch 851.35

Fixed: Issue with tax application on gift vouchers and fixed value promo codes

Where a promo code with a fixed value or a gift voucher was greater than the value of the cart, the discount would be applied to the product but not the tax.

Fixed: Issue when two products with questionnaires are added to a cart

If a product is added to the cart that includes a questionnaire, when that is completed and a second product is added to the cart that also requires a questionnaire, then the first questionnaire is presented again.

Fixed: Issue with legacy promo codes applying to all sites

One customer experienced an issue with promo codes created before February 2023 being able to be applied across sites they had not been applied to.

Fixed: Issue with promo code application stopping payment with two ticketed products

A customer had an issue when two products were added to the cart and a promo code was applied, the purchase couldn’t progress.

June 2023 Patch 851.32

Improvement: Questionnaires on Multi-Activity Flow

Both conditional flow and standard questionnaires can now be used on the new multi-activity flow.

Improvement: GA4

For customers planning to use GA4, this update will allow fully supported tracking by providing updated syntax.

Improvement: Promotional Codes – Products and Sites Lists

With this update you will be able to review a list of the Sites and Products assigned to the promotional code on the Promotional Code object in Salesforce.

Fixed: Age rules failing when booking moved

Age rules were failing when the customer moved a booking forward and then book another product on the same date and time but with other age group. Two different age group bookings fell in same time slot.

Fixed: API Handler Vouchers

Customers using the BookNow API will need to update the variable ‘giftVouchers’ to ‘vouchers’.

Fixed: Refunds Showing as Payments in Adyen

When refunds were issued on Adyen, the response information was “eventCode=REFUND”, but the booking paymetn records were marked as sale and the paid amount was over 0.

Fixed: Automatic Add-On Items Showing as ‘Undefined’

When a product with an automatic add-on was being purchased, the add-on was showing as ‘undefined’ on the receipt, rather than showing the name of the add-on. This has been fixed.

Fixed: Maximum Quantity Product on Booking

Bookings that were made with a product that had maximum quantity set were allowing the number of guests to be adjusted above the maximum when the product was being edited. This has been fixed.

Fixed: Cancelled Bookings

A customer found that when a booking was marked as pending, if a payment failed then a second attempt succeeded, the booking was marked as cancelled.

Fixed: Dynamic Pricing Issue

A customer found that when they set a minimum and maximum on one dynamic pricing grouping, the pricing only selected from one group’s pricing for a party (eg adults and children in the group, only adult pricing would be selected).

Fixed: Unclickable Add Products Button

When editing a product, adding an empty product, delete the row, saving and closing, going to back in to edit, the add products could not be clicked.

Fixed: Re-applying Promo Code

It was found that when a booking product was added to a cart, then a promo code added and the time allowed to expire, then when the product was added again, the system would not accept the promo code or apply it, thinking it was already applied.

Fixed: Promo Code Applying to Custom Asset Product

Promo codes were found to be applying to all Custom Asset Products, which are created on the fly in the Event Booking module.

Promo codes will now not apply unless another product to which a promo code is applied is added to the booking. If you do not want the code to apply to the custom asset product, simply return the discount field to 0%.

June 2023 Patch 851.29

Fixed: Unable to make a paying via epos from the edit booking modal (Stripe)

When making a booking on the staff booking via skip payment and then attempting to pay through the edit booking modal, payment via epos on edit booking modal couldn’t be made.

May 2023 Patch 851.25

Fixed: Issue when making an asset booking and adding an epos item with a modifier.

The booking failed to attach a payment record, it set the booking to pending and also failed to attach the epos booking product. The error it returned was “error receiving products from epos: invalid Id 3.00” issue when making an asset booking and adding an epos item.

Fixed: Error message when using modifiers

An error was displayed and also no payment attached

Fixed: Unclickable Add products button

When editing a booking, adding an empty product, deleting the row, saving and re-editing, the add products button could not be clicked.

Fixed: Issue with PPA peak and off peak pricing.

When we try to make the pricing for a product different at different times, it was showing up correctly on the time slots, however once added to the basket it reverted to the original price.

Fixed: Incorrect Pricing For Staff

Incorrect pricing was pulling to the staff booking page.

Improvement: Limiting Employees to see the site they are linked to asset calendar

Previously, all employees could see all sites. We have made it possible to limit permissions so that staff only see their own site.

Fixed: The product still remains on the check in page even after deleting it from edit booking modal

For one customer, when removing a product from a booking, the product still remained on the check in page even though a negative booking product had been created and the booking total is reflecting to show the removed product.

Fixed: Issue with adding two identical products with pricing per asset.

When two of the same product were added to the basket that has price per asset enabled, you will want the same product at the same time but 2 different entries on the basket.

If you try to refund one of them, the assets weren’t removed no matter how you reduced the numbers.

Fixed: Product Group Help text was showing on Staff Booking pages

The help text was showing on the Staff Booking page and stayed on the screen persistently.

Fixed: Error adding a product with questionnaire

If a product had a questionnaire attached, it could not be added. To retest, simply try adding a product with a questionnaire, either on the front end or Staff Booking.

Fixed: Could not create a booking due this Error “attempt to deref null object on checkout”

If the user tried to create a booking, the error appeared. To test, simply try adding a booking.

Improvement: Intermittent network issue

A customer experienced intermittent network issues. We have made a number of improvements to ensure that the system can support users with these issues.

March 2023 Features and Patch

We are delighted to share the updates to be rolled out as a part of our latest release:

New Features/Performance Improvements

Inventory Management: You can now manage all stock in, see a live overview of expected inventory levels, add wastage and carry out stock takes all within the BookNow environment. Find out how here.

Recipe Builder: Create recipes using your inventory as ingredients, so that when a recipe is attached to a product, every time that product is sold the correct amount of inventory is reduced from your stock.

Self-Service UI: Let your customers order from the table with our improved self-service user interface. Google and Apple Pay accepted for Stripe users. Find out how to set it up on your site.

Enquiry Management: If you have large bookings; corporate, school, church or other groups, you will often want to manage your leads prior to any booking. We have created a space for you, ready to tailor to your needs. Find out more here.

Event Booking: When you have a large group to book in, it is useful to have an overview of your assets, so that you can see what is available and when. We have integrated our asset overview page and edit booking modal to enable flexible event booking.You can also add details and notes for the booking that can be combined to create a BEO that will ensure your operational team can deliver a quality guest experience on the day.Together with the Enquiry Management object, you can manage everything from first enquiry to payment in two pages, simplifying the sales process significantly. See how event booking works here.

Multi-Activity Booking Flow: (NB only for Stripe users). We have developed a brand new online sales flow in partnership with one of our larger customers. We will be making it available for all customers in the next few weeks. Find out if it might suit your business and how you can set it up here.

Hour-Based Promotional Codes: We have increased the flexibility of the promotional code setup to enable hour-based codes so that you can target your off-peak hours, and even set up more than one period in a day. See the instructions for setting promotional codes up here.

Quantity-Based Dynamic Pricing: Dynamic Pricing functionality has also been extended so that you can discount your bookings based on group size.

Single Asset Availability Bar Charts: Another popular request from many customers has been delivered; the ability to see capacity by hour in a bar chart for each asset. On the register/check-in page, simply click the dropdown in the top right of the page, select your asset and it will change the line graph to the bar graph for that asset, showing availability by hour.

GiftPro Integration: For UK users, we’ve integrated with GiftPro for physical gift card distribution and management. Find out how to set up your integration here.

Card digits on receipts: For Stripe users, we have added clarity to receipts for staff and consumers by adding the last four digits of the card number used in the transaction.

Using Identical Site Names: For customers with multiple brands in the same town or city, we have ensured that it is possible to use the same site name twice.

Average Guest Age Rules – Language addition: Average guest age can now be translated into other languages as a custom setting.

Issue Fixes

Gift card issues
Wrong year showing on printed receipts
Double bookings through PaymentSense: We have added a webhook cleanup process into the next release that will delete webhooks that were created more than a month ago.
Booking not pulling product names
Customer unable to buy one-off membership
Payments received on Stripe not showing in BookNow
Paylink Payments taken from customer but showing on
Some bookings with 10+ child products were not showing a description
Bookings being made with no booking products
1p remaining issue rectified
Enabled purchasing of memberships through EPOS rather than solely through cards.
Assets not being freed up when a booking is cancelled.
Issue with moving party bookings on V2
Issues related to the new edit booking modal
Payment Link issue resolved

For any questions around the latest release, please contact us on [email protected]