Support Centre

Creating a new Additional Product

Additional Products are created independently of Booking Products, but can then be applied to existing Booking Products.  For example, when you purchase a ticket for a trampoline park, you may also wish to purchase socks additionally to your ticket – ‘Socks’ are an additional product that can be applied to any number of Booking Products (ie: any of your jump tickets).
Follow these sections below to add and configure a new Additional Product.

Creating a new Additional Product

1.  From the Product Builder Dashboard, select the ‘Additional Products’ tab:
2.  Click the NEW button (right hand side) and you’ll see this screen:
3. By default, the Product Name is set to “[site name] – [today’s date/time]”. You can change this as appropriate, EG: ‘Socks’ or ‘Additional Jumpers’ or ‘Lolly bags’, etc.
4.  The ‘Short Description’ is blank by default. If filled in, this short description is visible on the Customer booking site below the product title.
5.  The ‘View Full Description’ button allows you to add and format text for a more detailed description – this is where you can really sell that product or add additional information that will be helpful or necessary for customers.
6.  By default, a new Product is inactive and also not visible on either the Staff or Customer booking sites – slide over the toggles to activate the Product and present to Staff and Customers sites as required:
NB: the left-facing arrow in the Product name section is the ‘back’ button that will take you back to the Product Builder Dashboard.
Changes are saved as you make them, there is no ‘Save’ button

Adding Images to an Additional Product

By default, no image is associated with a Product. To add an image:
1.  Click the ‘Image’ icon (camera) on the left hand side – this opens the ‘Images’ panel:
2.  Any existing images that have already been uploaded will be visible.
3.  Click the ‘New’ button to upload a new image file.
4.  Once uploaded, the image will appear in the Image panel on the left hand side.
5.  To apply this image to the Product, drag and drop the image from the Image panel on the ‘No Image’ area to the top right of the Product:
NB: Changes are saved as you go, there is no save button!

Advanced Section

Use the ‘Settings’ cog in the right hand corner of the Advanced Section to add or remove fields that display in the Advanced Section:
Some more commonly used fields explained:
  • Order in List – in what order the Products will appear on the booking sites.
  • Price – the ‘base price’ of the product (if there is no Dynamic pricing set up for a certain period in the day, this ‘base price’ will be used instead.
  • Tax Percentage – tax charged against this item, eg: 5% (leave out the % symbol though)
  • Reporting Group – which group the product will appear in for reporting purposes, EG: Cafe.
  • Epos Family Group – The top level grouping for Epos Products, EG: Drinks.
  • Epos Family – Next level grouping for Epos Products, EG: Hot Drinks.
  • is Kitchen Product – only available on Epos Products. Lets system know if this product is to interact with the Kitchen terminals.
  • is Bar Product – only available on Epos Products. Lets system know if this product is to interact with the Bar terminals.
  • Self-Service Product – Lets the system know if this product will be available via the Self Service site.
  • Additional Item – this must be ticked if this is an ‘Additional Item’ product.

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